Frequently Asked Questions
Everything you need to know about your K-Beauty journey.
Are your products 100% authentic?
Yes, we source all our products directly from authorized distributors and manufacturers in South Korea to ensure 100% authenticity and freshness.
How long does shipping take?
Standard shipping typically takes 3-7 business days. We also offer expedited 2-day shipping for customers who want their glow-up to start sooner.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
Do you offer free samples with orders?
Absolutely! We believe in the joy of discovery, so every order includes a selection of curated K-Beauty samples for you to try.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment options like Afterpay and Klarna.